As technology changes, we have not seen younger Americans enter the telecom industry in the numbers needed to sustain the millions of business phone systems deployed in offices. This is one major driving factor and the acceleration of the move to Cloud Phone Systems.
The average age of Telephone technicians rises to 59
A looming Crises in office phone systems
Are offices ready for the looming Crises of retiring telecommunication technicians in the United States, at the same time 76% of small businesses are holding onto their outdated, aging business phones systems? Then additionally inflation is adding to strong concerns that businesses will be against the wall on upgrades. Business Phone Repair providers are holding their breath that their staffs want to work at least part-time so they can continue to support the businesses that need them. The skillset is so specific for maintaining telephone equipment and there is very limited training being offered.
Retirements Speed up
Unsupportability of older
Business Phone Systems
How will businesses deal with this looming labor shortage? Industry experts feel that it will accelerate the move to Cloud Systems that can be remotely managed by a smaller pool of professionals. Although many cloud systems are still very limiting and not easily designed for small businesses several breakout providers like VoiceOne have focused on "User Friendly" and small businesses.
"Our biggest shortages of techs is in areas that were once rural but now the hub of business activities in these areas there were fewer techs, to begin with. As they retired we are experiencing significant gaps in trained telephone technicians. Atlantic Business Systems, is committed to doing all it can to assists its clients. We are listed in the national telecom directory if you need to reach us 411Telecom
Studies as well as we have found , statistically significant increases in the retired share following the
onset of the pandemic. While these increases were greater for those 65 and older, I also find trend
breaks in the retired share for subgroups in the 55-64 year-old rang. In the telecommunications industry this is simply more pronouced due to the older technicians maintained the older equipment. Given organizations held onto very old equipment this collission of looming unsupportability gains signficant speed.
Generally we found those techs who worked on brands like: Nortel, Comdial, Vodavi, Lucent, Toshiba Phones, Panasonic Phones, and other legacy brands experieinced the greatest levels of retirement of experienced technicians.
What will offices managers
do as their business Phone
System becomes unsupportable?
The fact of the matter once an unsupportable phone system breaks there really is no other option but to upgrade. The changes in telecom equipment can be both good and bad for these teams. As older officer workers are use to a way of functing and new equipment generally is considered "clunky to them" they can either use a modified modern system that is designed to act like an older system or choose to jump to a fully modern phone system with features such as: Team Chat, Conferencing, Remote Worker features, and advanced call flow. Industry experts struggle with how to help these folks understand they have little choice.
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